Rory Boland

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Aer Lingus said it is now contacting customers to advise them of their options for refund or re-booking.

Aer Lingus has announced it will step in to provide services for some of its passengers who have been left stranded as a result of the immediate closu(...)

Eight out of 10 Ryanair customers said in a Which? survey that  they were dissatisfied with the refund service they received after their flight was cancelled in 2020. Photographer: Chris Ratcliffe/Bloomberg

Ryanair has been rated joint-worst airline for customer service by people who tried to get a refund after their flight was cancelled. The airline sco(...)

Passengers flying to and from the UK face an uncertain time after new Covid travel restrictions were imposed by the British government. Photograph: Niall Carson/PA Wire

Ryanair and Aer Lingus will refund passengers whose flights are banned under restrictions imposed to contain a new Covid strain that has emerged in Br(...)

The Covid-19 pandemic exposed a lot of issues around booking sites, Which? says. Photograph: iStock

Holidaymakers are usually better off avoiding booking sites when arranging a holiday and booking direct with a travel provider instead, according to W(...)

Anthony Quinn Bay on Rhodes island in Greece. Which? found that a package trip to the island worked out more than €430 cheaper than an identical DIY holiday. Photograph: Getty Images

It is beyond doubt that low-cost airlines and the internet have made DIY holidays in even the most exotic of locations easier to organise than at any (...)

The Irish Bridge Union’s and the Contract Bridge Association of Ireland’s simultaneous pairs competitions have been scheduled for their usual dates in November and February respectively

The Northern Ireland Bridge Union’s pairs competitions for intermediate A, intermediate B and novice grades to commemorate the late Ciara Burns, Irel(...)

Ryanair dismissed official British department for transport Covid guidance as ‘rubbish’. Photograph:   Niall Carson/PA Wire

Ryanair has rejected claims from the British consumer watchdog Which? that it is putting profits above passenger safety and flouting aviation safety g(...)

Why is Aer Lingus continuing flights to the US when we are advised against non-essential travel and currently denied entry into the US anyway? Photograph: iStock

With thousands of people falling ill in Ireland in recent days and far too many people losing their lives as a result of the coronavirus pandemic at h(...)

Long-standing rules make it clear that when flights are cancelled, passengers must be offered the choice of a refund, a re-routing at the earliest opportunity or re-routing at a later date. Photograph: Andrew Harrer/ Bloomberg

A long-established system of EU-wide travel protections is at risk of breaking down due to the Covid-19 pandemic with many holidaymakers in danger of (...)

Ryanair has achieved an unenviable four in a row after again being declared the worst short haul airline in a survey carried out by one of the leading consumer watchdogs in Europe. Photograph: Niall Carson/PA Wire

Ryanair has achieved an unenviable seven in a row after again being declared the worst short-haul airline in a survey carried out by one of the leadin(...)

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