Monique Goyens

12 results

A letter will be sent to all EU states to “ensure respect of passenger rights”, and to outline suggestions to make vouchers more attractive if airlines want more passengers to accept them instead of refunds. Photograph: Getty Images

Airlines have reacted with fury to the European Commission’s fresh demand that passengers must be given cash refunds for cancelled flights, and cannot(...)

Parked AerLingus aircraft at Dublin Airport. Photograph: Colin Keegan, Collins Dublin

First things first, is there anywhere I can travel right now? The short answer is no. Government-imposed restrictions on non-essential travel remain (...)

Going nowhere: the entrance to an almost deserted terminal 2 at Dublin Airport. Photograph: Nick Bradshaw

The prospect of Ryanair, Aer Lingus and other airlines getting the green light from EU authorities to offer credit notes instead of cash refunds appea(...)

Data on people’s health, sexual orientation, location and interests were among information being shared by the apps, a situation that consumers may not be aware of, a new report said. Photograph: iStock

Consumer groups have called for an immediate investigation into online advertising companies following allegations there were “systemic” breaches of G(...)

Google said that location history is turned off by default and users can edit, delete or pause it at any time, though switching it on helps improve services like predicted traffic on a commute home. Photograph: Toby Melville/Reuters

Google runs the risk of hefty fines from the European Union’s beefed-up data-protection watchdogs after consumer groups accused the search-engine gian(...)

 EU Commissioner for Competition Margrethe Vestager, from Denmark, speaks at a news conference on the concurrence case with Google Android at the European commission in Brussels.

Google has just received a record fine from the European Commission and been ordered to change the way in which it puts search and other apps on Andro(...)

Greenpeace activists hold up a banner outside the Royal Courts of Justice in London, as Volkswagen drivers take their emissions scandal claims to the High Court. Photograph: Kirsty O’Connor/PA Wire

Consumers hit by scandals such as emissions-test cheating by carmakers would get greater powers collectively to sue companies that violate their right(...)

Facebook and Twitter have only agreed to provide a dedicated e-mail address that national authorities can use to notify infringements

Facebook and Twitter have been rapped over the knuckles and face possible sanctions for failing to fully comply with changes sought by the European Co(...)

A number of smart watches aimed at children have been found to be prone to hacks. Photograph: iStock

A number of smart watches for children have been found to pose considerable security risks, according to a Norwegian consumer watchdog. The purpose (...)

The agreement  should finally bring an end to shock bills for consumers.

The end of a torturous road leading to the abolition of roaming charges across the EU came considerably closer early on Wednesday morning when a deal (...)

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