Ciara Hanley

2 results

Hotels are keen customer relationship managers.

Leading companies, from hotel groups and car dealers to fashion retailers, who heavily invest in customer relationship management (CRM) are reaching o(...)

Window cleaning at the InterContinental prior to re-opening. Photograph: Nick Bradshaw/ The Irish Times

Screens, so discreet as to be practically invisible, shielding staff at the check-in and concierge desks are just some of THE things guests can exp(...)