The telephone company had been in the middle of reintegrating its customer-care function, which had previously been outsourced, when the Covid-19 pandemic hit. File photograph: Maxwells

Eir bosses have admitted the company scored a major own goal last year when it came to customer care. The telephone company had been in the middle of(...)

 Eir chief executive Carolann Lennon: “The result was longer than acceptable wait times for our customers and I apologise unreservedly for that.” Photograph: Alan Betson

The chief executive of telecoms company Eir will on Wednesday “apologise unreservedly” for customer relations issues which the company has faced, and (...)

Permanent TSB said its net profit fell to €3 million last year from €40 million previously.  Photograph: Alan Betson/The Irish Times

In a remarkably busy week for Irish corporate earnings, banks stood out for a collective performance that was underwhelming at best. All three of the (...)

Minister for Communications Denis Naughten announcing details of the National Broadband Plan at Government Buildings last year. Photograph: Cyril Byrne

The Government’s broadband plans were mired in enough controversy before Denis O’Brien’s Actavo, formerly Siteserv, emerged this week as part of the f(...)

Crossed wires: the ESB has been in direct competition with Eir in the Irish telecoms markets since last year through Siro

Eir claims it is being thwarted from using the ESB’s network to roll out its new fibre broadband product and that the energy company’s stance could fu(...)