An insurer was ordered by the financial service ombudsman to pay €20,000 compensation and an advance insurance payout of €28,500 over failure to honour a business interruption policy with a pub. Photograph: Tom Honan

The row over insurers’ failure to pay out on business interruption cover dominates the latest set of rulings announced by the Financial Services Ombud(...)

The decisions by the Financial Services and Pensions Ombudsman were issued during the second half of 2020.

A bank has been ordered to repay a child €66,000 that it allowed her father to take from an account she should have controlled. Details of the case a(...)

FBD claims the ombudsman has refused to halt its investigation, forcing the insurer to deal with the same issue at multiple forums

The Financial Services and Pensions Ombudsman will “vigorously oppose” FBD’s bid to halt the investigation of a publican’s complaint over the insurer’(...)

The Central Bank of Ireland: Ordered all lenders to conduct a full review of their loan books and act on any shortcomings that emerged. Photograph: Alan Betson / The Irish Times

The latest report of the Financial Services and Pensions Ombudsman reminds us that banks, insurers and other financial service providers get it right (...)

The Financial Services and Pensions Ombudsman intervened on foot of a complaint from the dead man’s family. Photograph: iStock

An insurance company only agreed to fully pay a grieving family their father’s life policy after the State financial services watchdog intervened. Th(...)