Donna Gray with her children, Alex aged 7 and Jake aged 4. The boys are pictured with their Share Box, one of the many tips Donna picked up at the Parenting Plus course in Ballybay creche, in Co Monaghan. Photograph: Philip Fitzpatrick

‘Press the pause button” sounds simple, but it’s easier said than done not to react to a tantruming toddler, a demanding tween or a ranting teenage(...)