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Now is the time to claim any credits that you are owed to either pay down your tax liability or boost your refund. Photograph: Getty Images.

(...) the 706,100 who are actually due a refund, you might enjoy that feeling so much that you’d like to(...)

If Aer Lingus sees customer service as one of its unique selling points over rivals – as it has done until now – it has a lot of lost ground to make up. Photograph:  Cathal McNaughton/ Reuters

I read your article about Aer Lingus struggling to resolve its ticket refund fiasco. I am still(...)

An Aer Lingus  customer services desk in the departure hall at Dublin Airport. Photographer: Aidan Crawley/Bloomberg

I’ve been following your various updates from Aer Lingus on issuing refund vouchers for Covid(...)

Last week’s query on Aer Lingus passenger refunds has sparked a wave of emails from readers. Photograph: Clodagh Kilcoyne

(...) for refund instead of voucher and they have said, no, it’s not possible. I had booked initially for(...)

Tracker mortgage query: if you get nowhere with the bank, you can approach the Financial Services Ombudsman with your case. Photograph: Cyril Byrne

I took my tracker mortgage from Bank of Ireland January 2005. I got a refund from the bank for the(...)