British Airways

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Aer Lingus is due to announce details of its 2018 summer schedule and an extra transatlantic route this week. Photograph: Alan Betson

Aer Lingus is likely to go head-to-head with one of the US airlines operating out of Dublin when it launches its latest route from the Republic’s bigg(...)

A Ryanair spokesman said the airline ‘tries to accommodate such reasonable rerouting requests using a guideline (only) of three-times the original airfare’. Photograph: John Stillwell/PA Wire

Ryanair has been accused of “plucking figures out of the air” over its insistence that passengers caught up in its widespread flight cancellations can(...)

A Ryanair Boeing 737 at Dublin Airport. Photograph: Aidan Crawley/EPA

Ryanair has issued its most detailed commitments so far on how it is going to deal with passengers booked on flights that have been cancelled over the(...)

Ryanair on Friday  issued updated passenger compensation information following the setting of a deadline by the  Civil Aviation Authority. Photograph: EPA

Ryanair has agreed to implement measures to ensure all passengers affected by recent flight cancellations are “fully aware” of their “rights and entit(...)

Ryanair signage at Dublin Airport. The airline was ranked fourth in the survey of customer satisfaction.

About three out of four airline passengers do not bother complaining when they are unhappy as they do not believe they will be heard, a survey publish(...)

Ryanair aircraft on the tarmac of Charleroi Airport in Belgium. Photograph: Stephanie Lecocq/EPA

It hasn’t been a great couple of weeks for Ryanair, has it? Just over 10 days ago the company started cancelling hundreds of flights, giving some pass(...)

South Africa is having a resurgence in tourism traffic and starting to reappear on the honeymoon destinations list

Interest in, and traffic to, the African continent is steadily increasing from Ireland, particularly for business and honeymoons. Ethiopian Airways fl(...)

Air Berlin said negotiations with Lufthansa and easyJet would continue until October 12th.

Air Berlin’s creditors have picked German flagship carrier Lufthansa and Britain’s easyJet as possible buyers for the insolvent carrier’s aviation bus(...)

Robin Kiely, Ryanair’s head of communications, left, and airline chief executive Michael O’Leary. Kiely is due to give the keynote speech at the PRII’s annual conference next month on the topic of crisis management. Photograph: Eric Luke

There might be a bigger crowd than normal at this year’s annual conference of the Public Relations Institute of Ireland in Dublin Castle next month. (...)

Just as Ryanair  was cancelling flights over the weekend it was sending out emails to customers boasting about the low fares coming down the tracks

Ryanair’s passenger-focused mask slipped badly last week when the “always getting better” claim it has been making since its relatively recent convers(...)

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