Sir, – I read that Greyhound states that it has had no missed collections and if there were any it was due to “customer misunderstanding” (Home News, January 23rd).
Would that it were so. My mother’s bin was put out for collection last Friday as per the calendar delivered to her address on Clonliffe Road; so no misunderstanding there, but it was not collected. Was this the only uncollected bin in Dublin?
Greyhound might devote more time to operating its contract and not exhibiting such hubris. – Yours, etc,
Sir, – I am astonished to read that Greyhound insists that all bins were collected last week; this is simply untrue. My black bin has been collected, but not the brown one – without any explanation. An inquiry as to why the collection failed was fruitless as the Greyhound customer service was unavailable early last week.
It is disappointing for a company to blame its customers first instead of itself for failing to organise a professional transfer of bin collection services in all aspects. Even more concerning is that all alternative private bin collection companies do not collect in south Dublin, at least not in my area. This is unacceptable; customers should have a choice in a now fully privatised market.
Preventing competition and creating a monopoly for one company in many areas cannot be desirable. – Yours, etc,