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"We got a lot of feedback on this issue, and when I thought about it, I realised that they had a good point. We really need a fundamental reworking of the patent system." - In a letter to customers responding to charges that the company unfairly patented two common e-commerce features, Amazon.com's Jeff Bezos calls on the US government to revamp its patent system. "You have to remember the basic rules when it comes to Internet technologies. It's got to make money or save money, and if you can't identify up front how it's going to do that, in the majority of cases it's going to be a waste of money". - Digital Channel Partners' CEO Graham Penrose speaking at the recent Dublin Chamber of Commerce SME Ingredients for Success seminar.

News monitor column compiled by Conor Pope.

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