. Doctors who are rude, arrogant and intimidating O Doctors who use jargon which patients don't understand
. Doctors who are controlling, unhelpful or dismissive when patients ask for a second opinion
. Doctors who release information to the family without the patient's consent, and conversely
. Doctors who don't sufficiently consult the family of vulnerable or confused patients
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. Hospital departments which book large numbers of people at the same time with consequent long waiting periods
. Hospital service systems which make it difficult for the nurse to focus on patient care