M50 firm agrees contract extension

 

The company operating the barrier free tolling system on the M50 around Dublin has agreed a three-year contract extension.

With over 100,000 motorists using the motorway every day, more than 547,000 customers have now registered for the service which allows traffic to proceed unimpeded.

BetEire Flow, the French-owned company which operates the system on behalf of the National Roads Authority (NRA), has announced a contract extension with its business process outsourcing partner Abtran.

Simon McBeth, director of communications and customer relations at BetEire Flow, said: “We are delighted to be extending our contract with Abtran.

“Our partnership since 2009 has delivered significantly high levels of customer service to eFlow registered and M50 customers, and they are a vital part of our customer service delivery strategy," he said.

“The strength of the Abtran team is reflected in positive feedback and customer reaction.”

Pat Ryan, client services director at Abtran, said the company has delivered significant reductions in operating costs while increasing toll collection revenue for BetEire Flow and the NRA.

“The joint investment by Abtran and BetEire Flow in technology, process improvement and employee development has also resulted in higher customer satisfaction ratings for the service and in export opportunities for Abtran in other electronic road tolling locations,” he said.

PA

The Irish Times Logo
Commenting on The Irish Times has changed. To comment you must now be an Irish Times subscriber.
SUBSCRIBE
GO BACK
Error Image
The account details entered are not currently associated with an Irish Times subscription. Please subscribe to sign in to comment.
Comment Sign In

Forgot password?
The Irish Times Logo
Thank you
You should receive instructions for resetting your password. When you have reset your password, you can Sign In.
The Irish Times Logo
Please choose a screen name. This name will appear beside any comments you post. Your screen name should follow the standards set out in our community standards.
Screen Name Selection

Hello

Please choose a screen name. This name will appear beside any comments you post. Your screen name should follow the standards set out in our community standards.

The Irish Times Logo
Commenting on The Irish Times has changed. To comment you must now be an Irish Times subscriber.
SUBSCRIBE
Forgot Password
Please enter your email address so we can send you a link to reset your password.

Sign In

Your Comments
We reserve the right to remove any content at any time from this Community, including without limitation if it violates the Community Standards. We ask that you report content that you in good faith believe violates the above rules by clicking the Flag link next to the offending comment or by filling out this form. New comments are only accepted for 3 days from the date of publication.