Shopping economics: Today it's all about delivery fees and voucher rights
A fragile year for consumers and retailers alike could encourage new habits
Shops have reopened but these are uncertain, unusual times for consumers and retailers alike. Photograph: Gareth Chaney/Collins
But those queues were the result of pent-up demand and limits on the number of consumers inside the shops at any one time, plus the fact that the online shopping option is either unavailable (Penneys) or involves additional expense (it’s at least €49 for furniture delivery from Ikea).