KBC challenged complaints on tracker mortgage issues

Banks ‘rigorously’ disputed jurisdiction of ombudsman, Oireachtas committee told

Both Bank of Ireland and KBC have now committed to not challenging time limitations, and advised the ombudsman of this

Both Bank of Ireland and KBC have now committed to not challenging time limitations, and advised the ombudsman of this

KBC Bank cited controversial time limit rules when challenging 27 complaints to the financial services ombudsman related to tracker mortgage issues, The Irish Times has learned.

The challenging of complaints was singled out by Financial Services and Pensions Ombudsman Ger Deering last month. Mr Deering told the Oireachtas finance committee that some banks were “rigorously challenging the jurisdiction of this office to deal with complaints where there is a question in relation to whether the complaint was made outside the time limit”.

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