Kenny Jacobs

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Ryanair claims to be the most visited airline website in the world.

Ryanair hopes to start feeding passengers onto Aer Lingus from early 2018, its chief marketing officer Kenny Jacobs has said. Speaking at a press con(...)

Ryanair’s traffic grew by 12 per cent to 128.2 million customers in the year to October, on a rolling annual basis. Photograph: Bryan O’Brien

Passenger traffic at Ryanair grew by 8 per cent to 11.8 million customers in October, the same volume the low-cost airline carried in September. Almo(...)

While Ryanair is not rowing back on the changes to the policy it has delayed the date to mid-January to “to allow customers more time to adjust to the changes”

Ryanair is delaying the introduction of its new cabin bag policy until the middle of January next year, the company has said. In September the airli(...)

Ryanair’s chief executive, Michael O’Leary, with Capt Alan McNulty  and Andy O’Shea, head of pilot training, in a flight simulator. Photograph: Alan Betson

Pilots at Ryanair got a boost in their bid to unionise from counterparts at Southwest Airlines, the US carrier that provided a blueprint for Europe’s (...)

Ryanair has announced that it will  fly 25 fewer aircraft than planned this winter, and has cancelled  thousands more flights between November and March, affecting  400,000 passengers. Photograph: PA Wire

At some point over the next year, well after the dust settles from the various crises that have hit Ryanair over the past three weeks, it is likely th(...)

Some 1 million additional customers used Ryanair in September 2017 compared with the same period in 2016. Photograph: Bryan O’Brien/The Irish Times

Passenger traffic at Ryanair grew by 10 per cent to 11.8 million customers in September, in line with growth in August but slightly lower than July’s (...)

Michael O’Leary: in 2015 he joked, “If I’d only learned in college that being nice was good for business, I’d have done it years ago.” Photograph Nick Bradshaw

A question for investors: just how important is a company’s reputation to future stock returns? The question of reputational damage is a topical one (...)

Ryanair spokesman Kenny Jacobs said the airline apologised sincerely to passengers affected by ‘this short term rostering failure’. File photograph: Neil Hall/ EPA

Over 95 per cent of those caught up in Ryanair’s rolling programme of flight cancellations will either have been accomodated on other flights or given(...)

Just as Ryanair  was cancelling flights over the weekend it was sending out emails to customers boasting about the low fares coming down the tracks

Ryanair’s passenger-focused mask slipped badly last week when the “always getting better” claim it has been making since its relatively recent convers(...)

Ryanair chief executive Michael O’Leary: Airline has yet to reveal which flights will be affected after Wednesday, which has prompted anger among many whose trips  hang in the balance. File photograph:  Getty Images

Up to 95 per cent of the 300,000 passengers who will be hit by Ryanair’s flight cancellations in the weeks ahead will be entitled to substantial compe(...)

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