‘Why should I have to pay for something neither I nor my son intended to buy?’ a reader asks

XBox Live charges get a bit Messi for one family A reader named Sharon contacted us in connection with her son’s XBox. “In 2012 my son who was(...)

Our reader’s Eircom eFibre service was cancelled after he tried to get his landline and eFibre bills bundled into one

Untangling reasons Eircom cancelled eFibre service A reader contacted us “in desperation” after failing to get his eFibre service “uncancelled”(...)

Australian prime minister Kevin Rudd and governor general Quentin Bryce introduce the Labor cabinet and stand for a photograph at Government House in Canberra. Photograph: Cole Bennetts/Getty Images.

Australian prime minister Kevin Rudd announced his ministerial team, opting for less familiar names as he seeks to distance himself from predecessor J(...)