The report comes weeks after Ombudsman Peter Tyndall revealed shortcomings in care of the dying through a study of complaints made to his office. Photograph: Patrick T Fallon/Bloomberg

A Government-led parliamentary watchdog has called for a U-turn on the controversial scrapping of the bereavement grant.The Coalition-dominated commit(...)

Dealing with death

The Ombudsman’s reflections on end-of-life care will hopefully add momentum to the gathering debate on how we deal with death. In his report, A Good D(...)

Ombudsman Peter Tyndall: ‘Those moments at the end of a loved one’s life are extremely precious and will be relived again and again’.  File  Photograph: Alan Betson/The Irish Times

End-of-life care could be improved through better communication with patients and their family and friends, a new report suggests.The report by Ombuds(...)

The Ombudsman, Peter Tyndall said that within the HSE, dealing with complaints was largely a part-time activity for staff, whereas in other countries a single body employs staff full-time to investigate complaints. Photograph: Alan Betson

More people compliment the HSE and hospitals on their work than make complaints about them, according to the HSE annual report. Almost 7,000 complain(...)

Ombudsman Peter Tyndall has announced an investigation into how complaints are handled by public hospitals and has asked the public for their assistance. Photograph: Alan Betson / The Irish Times

The Ombudsman is seeking far-reaching new powers to investigate health service complaints involving matters of clinical judgement.Ombudsman Peter Tynd(...)

Ombudsman Peter Tyndall who suggested today that a fall in complaints to his office may be as a result of people not being told by public bodies about their option to complain.  He was speaking at the Office of the Ombudsman in Dublin today.  Photograph: Alan Betson/The Irish Times

Complaints to the Ombudsman’s office fell by 6.5 per cent last year, the second successive yearly drop.Ombudsman Peter Tyndall expressed concern about(...)

Bastions of secrecy

Twenty years ago John Bruton promised, on taking office as taoiseach, that his government would operate “as transparently as if it were working behind(...)

Part of an FOI response from the Department of Public Expenditure concerning details of 2014 Budget discussions. The Information Commissioner said secrecy prevails in some areas of the public sector.

The Information Commissioner has criticised “bastions of secrecy” within parts of the public sector who continue to refuse access to information which(...)

The health service in Ireland is very complex which means that complaining, or simply getting an explanation, can be very hard to do. Illustration: Getty Images

Engaging with health services can be a trying time for patients and their families. Inevitably, sometimes, things will go wrong and when that h(...)

 Minister for Public Expenditure and Reform Brendan Howlin: intends to bring a revised Freedom of Information Bill to Cabinet shortly. Photograph: Frank Miller / The Irish Times

Work still needs to be done to remove the culture of secrecy in the public sector and develop an approach that favours transparency in the pursuit (...)