Financial Services Ombudsman Bill Prafiska defended his office and the role it plays in adjudicating on disputes. “When it comes to adjudications we are not an industry advocate or a consumer advocate. We aim for fairness.” Photograph: Photocall Ireland

Lynda Sweeney’s world fell apart when her husband Aidan took his own life on August 3rd, 2009, but an unimaginably distressing situation worsen(...)