The deal was signed in recent days after months of acrimonious negotiations, in which YouTube threatened to take down music videos by artists such as Adele and the Arctic Monkeys if its demands were not met.

YouTube has struck a deal to licence music from the thousands of independent record labels represented by rights agency Merlin, setting the stage for (...)

Smile as you dial: Nev Wilshire, the hands-on-manager, with Kayleigh, one of the staff, in the fly-on-the-wall series The Call Centre. Photograph: BBC

Does your work make you happy? Are your colleagues content? Does it matter a whit? Employment experts from around Europe who converged in Dublin this (...)