Mr Justice Gerard Hogan found ‘serious and significant’ error in how the Ombudsman had interpreted a key clause in contract documents concerning Danske Bank’s entitlement to increase the variable interest rate payable on the mortgage accounts. Photograph: Reuters

A significant High Court ruling means the Financial Services Ombudsman (FSO) must reconsider a couple’s complaint that Danske Bank was not entitled to(...)

Mr Justice Gerard Hogan said the Financial Services Ombudsman’s output was “truly admirable, almost heroic” and the “only wonder” was that delays were not longer. Photograph: Collins

The high number of complaints and a lack of resources has contributed to delays in the Financial Services Ombudsman dealing with complaints, a High(...)

Mr Justice Gerard Hogan said the Financial Services Ombudsman’s output was “truly admirable, almost heroic” and the “only wonder” was that delays were not longer. Photograph: Collins

The high number of complaints and a lack of resources has contributed to delays in the Financial Services Ombudsman dealing with complaints, a High(...)

Financial Services Ombudsman Bill Prafiska defended his office and the role it plays in adjudicating on disputes. “When it comes to adjudications we are not an industry advocate or a consumer advocate. We aim for fairness.” Photograph: Photocall Ireland

Lynda Sweeney’s world fell apart when her husband Aidan took his own life on August 3rd, 2009, but an unimaginably distressing situation worsen(...)

Lynda Sweeney’s husband Aidan took his own life on August 3rd, 2009. The couple’s insurance company was notified of his death just over a week (...)

Although severe and sometimes intractable problems remain, the dust may finally be starting to settle on the personal debt crisis in Ireland. P(...)

New powers allowing the Financial Service Ombudsman to name and shame institutions it rules against has led to a significant fall in the number of (...)

Ombudsman Bill Prasifka confirmed he will publish his first report containing details of the outed companies in early 2014.

Financial Services Ombudsman Bill Prasifka has said banks and other financial institutions may face a bigger bill for running his office if the number(...)