Monica Rowe: “It’s hard to listen to a child crying down the phone.” Photograph: Eric Luke

The most difficult calls to deal with are the ones in which the caller doesn’t speak but sobs throughout the call and then hangs up, says Monica Rowe,(...)

For professionals involved in child protection and anti-bullying, it is a reminder to young people – and all users of social media – to think twice about putting information about themselves or others online.

Teenagers take risks. Sometimes they’re stupid, shameful and repugnant risks.Once, the consequences might not have lasted longer than a bad hangover. (...)