‘I don’t think I have ever been on the receiving end of such bad customer care’

(...).   Airport ATM charges, and an olive oil separation  Last week Pricewatch carried an item from a(...)

Photograph: Thinkstock

As the last decade came to a close, an unfortunate German woman went on her summer holidays to France. All was well until she decided to download a(...)

Designer Carlo Ratti’s concept shop at Milan Expo

Imagine walking into your local giant supermarket and being greeted by a smiling hologram waiting to take you to all points of interest in the shop(...)

Terminal 2 at Dublin Airport: reader suggests comparing local prices with duty-free prices before  buying. Photograph : Matt Kavanagh / The Irish Times

Brian Kearns contacted us about UPC and its new Payzone system, which was introduced last month. “In short, people who used to pay their bills in the (...)

‘There were valuables in the bag and also items of great sentimental value.’ Photograph: John Li/Getty Images

“I am really, really hoping you can help me,” starts a mail from a reader, Orna. “Five weeks ago I embarked on my holidays to visit my brother in V(...)

‘Politicians need to stop reminding us how important education is and start investing in it,’ says June Tinsley of Barnardos. Photograph: Thinkstock

Every year for the guts of a decade, a back-to-school piece has appeared on the Pricewatch page(...)

‘EBS said we have other options. What do they want us to do, rob a bank?’ Photograph: Aidan Crawley/Bloomberg

A reader contacted us recently in a distressed state asking if it is “permissible to be contacted twice monthly by phone and by letter by your mort(...)

‘There would almost certainly be numerous specific impacts on consumers.’ Photograph: Thinkstock

There is going to be a lot of talk about “Brexit” over the next 12 months or so, and the impact a British exit from the EU would have on Ireland. (...)

Photograph: Thinkstock

1 Never change money at airports, either at cash desks or at ATMs. They will rip you off and give you the rates you deserve for being so disorganis(...)

‘I feel eMobile has a duty of care to inform its customers when such large amounts are involved,’ says our reader. Photograph: Thinkstock

Owen Dalglish contacted us about his dealings with eMobile. He has opted for paperless billing, and he was informed a couple of months ago that “th(...)