Facebook has a new empathy team, whose job is to go around feeling the pain and pleasure of others and translate the experience for the benefit of its engineers. Photograph: Martin Keene/PA Wire

Most Silicon Valley companies are run by geeks. One of the drawbacks of being a geek is that dealing with other human beings tends not to be a strong (...)

The judges also commended Apple chief Tim Cook who was quoted as saying: “At the end of the day . . . this is a very key day for Apple”, thus combining two empty, clashing phrases. Photograph: The Irish Times

On New Year’s Eve, just before the final judging session of my 2014 Golden Flannel awards, I put out a last-minute plea on Twitter. What were the most(...)

AOL chief Tim Armstrong, who has instructed his underlings at AOL to spend one-tenth of each working week deploying their grey matter.  Photograph: Peter DaSilva/The New York Times

How much of their time should managers spend thinking? Tim Armstrong believes the correct answer is 10 per cent - and has instructed all his underling(...)

Alan Rusbridger: ‘An excellent editor, by most accounts, and can play Chopin’s Ballade No 1 on piano.’ Photograph: Andy Rain/EPA

In 1990, when I had been at the Financial Times only a shortish time, the then editor resigned. I liked him; he had been kind to me and I was sorry to(...)

“One of the greatest puzzles about email is that despite the fact that we have spent several hours a day for the past 15 years practising, we are failing to show any improvement. Even on the basics, we are as clueless as ever.” Photograph: Ian Nicholson/PA Wire

Last week I got an email that went like this. “Dear colleagues, Please join me for the next Global Conversation webcast on December 10th. All the deta(...)

  A mere third of the workers canvassed by CareerBuilder said being a manager appealed to them. The remaining two-thirds said no thanks, I’d rather stick with the lowly job I have.

Not long ago, thousands of workers in the US were asked if they fancied the idea of being promoted to the rank of manager. You might have thought they(...)

All office work viewed from the outside makes you glad you are not having what she’s having at all.

I ran into a journalist acquaintance the other day and asked him how things were going. Badly, he said. He had just failed for the third time to get p(...)

At the end of each day of being boorish and unpleasant the traders would go  to the pub to be more so

In the early 1980s I spent the most hateful year of my working life in the foreign exchange dealing room of what was then Morgan Guaranty in London.It(...)

As an employee, being fearless is not obviously an advantage.

In the past few months I’ve realised something odd about myself. I’m not frightened any more. All my working life I’ve been scared. Scared of failing.(...)

At any given moment of the business day, millions of mostly pointless coffees are being had

Every week I receive assorted invitations to drink a cup of coffee with perfect strangers. Readers email to say that they are passing through London o(...)