Missing skillset: Antony Jenkins, the former chief executive of Barclays. Photograph: Toby Melville/Reuters

In the official statement from Barclays last week announcing the sacking of Antony Jenkins as CEO, three little words stood out. At first I did not no(...)

Microsoft  chief executive Satya Nadella: “I want to share more on the overall context and connective tissue between our mission, world view, strategy and culture.”   To have a mission, vision and world view is greedy, but to have so many abstractions with lots of connective tissue between them leaves one feeling sick.    Photograph: Jason Redmond/Reuters

About 10 days ago, Satya Nadella sent a 1,500-word email to all staff to tell them about Microsoft’s new mission statement. A reader duly forwarded th(...)

Taking part in a workout outside  the New York Stock Exchange  after Fitbit’s  IPO in New York earlier this month.  “It is a dismal sort of status symbol that says ‘I am up to date, I am fit’ and is an invitation to people with bare wrists to feel out of date and out of shape.” Photograph: Michael Nagle/Bloomberg

During a long meeting the other day, I found my eyes straying to the wrists of the people sitting around the table. On the lightly tanned arm of the w(...)

Every chairman will say his board is ego-free. Photograph: Getty Images

Last week I received an email inviting me to join a panel of self-important people talking about something I do not know much about. I said no. It was(...)

‘I blame Steve Jobs: thanks to him, caring is now compulsory. It is supposed to be good for us, as it bolsters our self-respect, and is supposed to be good for employers as it bolsters their bottom lines.’ Photograph:  David Paul Morris/Getty Images

Long ago, when I was a trainee on Wall Street, I would get on to the subway every morning at 68th Street with a fellow Brit who worked at the same (...)

“Mostly estate agents play no more fast and loose with words than other professions.” Photograph:  Nick Bradshaw

Over the past month or so I have been spending a lot of time with everyone’s least favourite professionals. Our house is up for sale and alternative h(...)

‘Shoe-shining, in marked contrast to banking, gives its customers pleasure.’ Photograph: Antonis Liokouras/Getty Images/iStockphoto

Last Thursday, for the first time in my life, I had my shoes shined. I sat on a stool outside St Mary-le-Bow on Cheapside and a man crouched at my (...)

Tim Armstrong: see him on YouTube for a masterclass in how not to talk to staff, how not to motivate and not to lead.  Photograph: Victor J Blue/Bloomberg

Tim Armstrong is my favourite chief executive. I can’t think of anyone else who has provided me with such rich and varied copy over the years. Since h(...)

Every time we write an email we are in the dark as to what is going to work best. Photograph: PA

‘Lucy is a gifted communicator, makes occasional gut decisions against logic and prefers big ideas over details.”As a description of me, this is prett(...)

Twitter’s CEO Dick Costolo: “As we iterate on the logged-out experience and curate topics, events, moments that unfold on the platform, you should absolutely expect us to deliver those experiences across the total audience and that includes logged in users and users in syndication.”  Photograph: Eric Gaillard/Reuters

Twitter’s first-quarter earnings were a washout. It is not just that the numbers were poor or that they were leaked – there was another thing wrong wi(...)