Happy employees, it is claimed, are more likely to do the right thing than unhappy ones

At Wells Fargo, managers have dreamt up a new ratio to track alongside such banking stalwarts as provision coverage and capital adequacy. It is called(...)

Do it today: JPMorgan Chase chief Jamie Dimon has told all his underlings to reply to emails within the day. Photograph: Yuri Gripas/Reuters

There used to be two answers to most things in business – yes and no. Now there is a third one that is becoming more popular than either. It is silenc(...)

‘Obviously it was stupid to cycle with anything on the handlebars. Perhaps, for the first time in my life, I will learn from my own mistakes and start using a pannier.’ Photograph: Getty Images

Last Wednesday I was cycling into work with a bag slung over the handlebars. I was going at a fair clip when the bag swung into the wheel, got jamm(...)

Last week Jamie Dimon told Fox Business: “JPMorgan is the best thing I can do for country and humanity”,  which is even richer than Lloyd Blankfein saying Goldman Sachs did “God’s work” as the latter remark was arguably ironic. Photograph: Reuters

Last week I had lunch with a man who used to be one of the most senior bankers in the UK. The trouble with business today, he complained over coffee, (...)

Facebook has a new empathy team, whose job is to go around feeling the pain and pleasure of others and translate the experience for the benefit of its engineers. Photograph: Martin Keene/PA Wire

Most Silicon Valley companies are run by geeks. One of the drawbacks of being a geek is that dealing with other human beings tends not to be a strong (...)

The judges also commended Apple chief Tim Cook who was quoted as saying: “At the end of the day . . . this is a very key day for Apple”, thus combining two empty, clashing phrases. Photograph: The Irish Times

On New Year’s Eve, just before the final judging session of my 2014 Golden Flannel awards, I put out a last-minute plea on Twitter. What were the most(...)

AOL chief Tim Armstrong, who has instructed his underlings at AOL to spend one-tenth of each working week deploying their grey matter.  Photograph: Peter DaSilva/The New York Times

How much of their time should managers spend thinking? Tim Armstrong believes the correct answer is 10 per cent - and has instructed all his underling(...)

Alan Rusbridger: ‘An excellent editor, by most accounts, and can play Chopin’s Ballade No 1 on piano.’ Photograph: Andy Rain/EPA

In 1990, when I had been at the Financial Times only a shortish time, the then editor resigned. I liked him; he had been kind to me and I was sorry to(...)

“One of the greatest puzzles about email is that despite the fact that we have spent several hours a day for the past 15 years practising, we are failing to show any improvement. Even on the basics, we are as clueless as ever.” Photograph: Ian Nicholson/PA Wire

Last week I got an email that went like this. “Dear colleagues, Please join me for the next Global Conversation webcast on December 10th. All the deta(...)

  A mere third of the workers canvassed by CareerBuilder said being a manager appealed to them. The remaining two-thirds said no thanks, I’d rather stick with the lowly job I have.

Not long ago, thousands of workers in the US were asked if they fancied the idea of being promoted to the rank of manager. You might have thought they(...)