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Sat 12 Dec 2008Inside the disservice industry
The roll of dishonour for bad customer service has been growing since PriceWatch began in this newspaper four years ago. But do dissatisfied consumers damage a company's business?
THERE IS A scene in the low-budget, high-impact Irish film Intermission that says a lot about this country. One of the characters is in a drab looking department store buying some vouchers for her daughter.
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