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Sat 03 Mar 2009Air passengers 'don't know their rights'
CONSUMER AFFAIRS:ONLY 5 PER CENT of Irish consumers know all their rights when they fly, according to a survey published by the European Consumer Centre (ECC).
The study, launched ahead of yesterday’s Europe-wide Consumer’s Day, found that among the air-travel regulations people remain most sketchy about are time limits on compensation claims for damaged baggage and what an airline’s obligations are in the event of long delays or cancelled flights.
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