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Mon 11 Nov 2009Social sites have real bite
Businesses are scrabbling to develop strategies to handle what people are posting about them on social networking sites before negative comments snowball out of control
THE OLD TRUISM that people who are treated well by a business tell one or two others while those who are treated shabbily tell 20 has never looked as old-fashioned as it has in recent months thanks to the social networking revolution and the power it has placed in the hands of ordinary consumers.
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