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Tue 05 May 2010New charter to advise ash-affected tourists
A CUSTOMER-CARE charter designed to reassure tourists concerned about volcanic ash cloud disruption will be drawn up by Fáilte Ireland this week.
Announcing the move yesterday, Minister for Tourism Mary Hanafin said the voluntary charter would address issues such as cancellations policy, pricing for delayed tourists, provision of timely information, internet accessibility and quality of services for all tourists affected by volcanic ash. It would be marketed throughout the world as quickly as possible, she said.
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