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Fri 07 Jul 2009No system in place to record verbal complaints
REGULATORY FAILURES:AN “INADEQUATE and unacceptable” system of nursing home supervision in the Northern Area Health Board (NAHB) contributed “in no small measure” to the fate of Leas Cross residents, the commission of inquiry into the Leas Cross nursing home has found.
It examines the way the NAHB and the Health Service Executive (HSE) dealt with the 11 complaints it received about Leas Cross before the RTÉ Prime Time programme in 2005.
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