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Sat 09 Sep 2008Conduit outsources directory inquiry jobs to Philippines
LATE-NIGHT calls to one of the State’s main directory inquiry services are being answered from the Philippines after the company that operates the service, Conduit, outsourced the night shift to a call centre in Manila.
The move involves the loss of 10 jobs in Conduit’s Dublin headquarters and has prompted fears among the 120 staff working on the day shift of the 11850 directory inquiry service that their jobs could also be transferred to southeast Asia. The night-shift workers, some of whom have up to 10 years’ service, are being laid off later this month. Staff say that they have been offered a redundancy package of two weeks per year of service plus the statutory minimum.
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