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Mon 07 Jul 2008CASE STUDY: THE EXPERTS' ADVICE
Interview a few patients and shadow those in the hospital in real time. Then feed the results of that to the team in detail
WHAT IS often said in the health industry is: "we have already done stuff here and nothing changes". So, the most important thing is to ensure that there is senior sponsorship and that the design and implementation team get briefed and fed into board level executives, so that everyone is clear on what is happening.
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