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Mon 07 Jul 2008IMPROVING PATIENT CARE
CASE STUDY:This month's case study looks at a medical clinic that is struggling to deal with queues of angry patients on waiting lists, which is causing serious staff frustration due to the lack of services available
RYAN FLYNN normally gets his secretary Siobhan to log complaints from irate patients, but one morning, she called him in to read a letter and warned him: "You'd better have a look at this."
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