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Communication: It's not what you say, it's the way that you say it

Non-verbal communication accounts for 80 per cent of the messages we give each other. This would include facial expression, tone of voice, body posture, the nature of eye contact (for example, the intense stare, the fleeting glance, the benign look). The volume of your voice, physical gestures (for example, finger-wagging, waving a clenched fist, a dismissive wave) are other examples.