Over 150 Dublin Ryanair flights among month of cancellations

Michael O’Leary apologises for ‘mess’ and says airline will pay compensation to passengers

Ryanair chief executive Michael O’Leary has apologised to more than 300,000 people who will be directly impacted by the airline’s rolling programme of flight cancellations.

 

Ryanair has released a full list of flight cancellations up to October 22nd, including more than 150 flights to and from Dublin airport and about 50 flights per day across Europe.

Ryanair chief executive Michael O’Leary earlier apologised to more than 300,000 people who will be directly impacted by the airline’s rolling programme of flight cancellations and to the 18 million passengers who have seen a cloud of uncertainty hang over their travel plans since last Friday.

Mr O’Leary cut a contrite figure during a press conference at the airline’s headquarters in Dublin on Monday afternoon and said that the company would be paying out compensation to passengers who qualify under EU rules without quibble.

He said that 75 per cent of all impacted passengers would be accommodated on flights leaving on the same day as their cancelled flights. Ryanair has published most of its cancelled flights (see full list below) .

The airline plans to cancel between 40 and 50 flights a day for up to six weeks but up until now it has only been giving information on the cancellations a couple of days in advance.

Mr O’Leary said the company took a decision on Friday afternoon to cancel flights because the over the previous nine days punctuality fell from around 90 cent to less than 70 per cent.

He said the thinking behind the cancellations was that it was better to disrupt 2 per cent of passengers by cancelling their planes than up to 45 per cent who would otherwise have faced significant delays.

He denied the airline was short of pilots or that a large number of pilots had joined other airlines.

“Yes it was short notice and yes it was unexpected and for that I sincerely apologise,” Mr O’Leary said.

He added that the airline had spent most of the weekend trying to establish which flights it could cancel that would cause the lesser disruption.

He said that reputational damage had been done to the company and committed to “trying to do better. He estimates that it would cost the company around €25 million, about €5million in profits over the next six weeks and up to €20m in compensation.

“I want to apologise to the 300,000 or 400,000 customers who have had flight cancelled and to the 18 million customers who were concerned or worried over the weekend,” he said. “We did not focus on the concerns or the worries of customers. I say sorry. We want to put her hand when we make a mess.”

He denied that it was the biggest “cock up” of his more than a quarter of a century at the helm and said he did not expect to lose much business as a result . “The reality is when you’re flying somebody else you are paying far more money for the privilege are you will have to put up with more delays.

When asked if he would resign he said no. “I don’t think my head should roll, I need to stay here and fix this.”

Mr O’Leary said the flight cancellations were “clearly a mess” .

“It is clearly a mess but in the context of an operation where we operate more than 2,500 flights every day, it is reasonably small but that doesn’t take away the inconvenience we’ve caused to people,” Mr O’Leary said.

He said the problems were not the result of pilots quitting but was “because we’re giving pilots lots of holidays over the next four months.” Every passenger who is entitled to compensation will receive it in full, he added.

Mr O’Leary said the issue would not recur next year .

“This issue will not recur in 2018 as Ryanair goes back onto a 12-month calendar leave. Ryanair is not short of pilots - we were able to fully crew our peak summer schedule,” O’Leary said, adding that the disruption was a “mess of our own making.”

List of Dublin cancellations with full list across Europe available at https://www.ryanair.com/ie/en/useful-info/help-centre/travel-updates/flight-cancellations7

Tuesday September 19th:

FR8556 Dublin -Berlin Schonefeld

FR8557 Berlin -Schonefeld Dublin

FR 5774 Dublin -Glasgow

FR5773 Glasgow -Dublin

FR1901 Dublin -Krakow

FR1902 Krakow -Dublin

Wednesday September 20th

FR3105 Amsterdam -Dublin

FR509 Bristol- Dublin

FR 22 Dublin -Paris Beauvais

FR 554 Dublin -Manchester T3

FR 3104 Dublin- Amsterdam

FR 508 Dublin -Bristol

FR 555 Manchester T3- Dublin

FR 23 Paris Beauvais -Dublin

Thursday September 21st

FR504 Dublin - Bristol

FR505 Bristol - Dublin

FR1986 Dublin - Nantes

FR1987 Nantes - Dublin

FR1958 Dublin - Nice

FR1959 Nice - Dublin

FR1982 Dublin - Biarritz

Ryanair cancellations September 25th-October 22nd

FR1983 Biarritz - Dublin

Friday September 22nd

No Dublin cancellations announced

Saturday September 23rd

FR1984 Dublin - Carcassone

FR1985 Carcassone - Dublin

FR1958 Dublin - Nice

FR1959 Nice - Dublin

FR1986 Dublin - Nantes

FR1987 Nantes - Dublin

Sunday September 24th

FR504 Dublin - Bristol

FR505 Bristol - Dublin

FR1986 Dublin - Nantes

FR1987 Nantes - Dublin

FR1958 Dublin - Nice

FR1959 Nice - Dublin

FR1982 Dublin - Biarritz

FR1983 Biarritz - Dublin

The list of flights to and from Dublin was released tonight for September 25th to October 22nd as follows:

Mondays: September 25th, October 2nd, 9th, 16th and 23rd

FR672 Dublin - Birmingham

FR673 Birmingham - Dublin

FR26 Dublin - Paris B

FR29 Paris B - Dublin

FR9428 Dublin - Milan B

FR9429 Milan B - Dublin

Tuesdays: 26th September, October 3rd, 10th, 17th and 24th

FR26 Dublin - Paris B

FR29 Paris B - Dublin

FR9428 Dublin - Milan B

FR9429 Milan B - Dublin

FR211 Dublin - London S

FR212 London S - Dublin

Wednesdays: Sepember 27th and October 4th, 11th, 18th, 25th

FR9428 Dublin - Milan B

FR9429 Milan B - Dublin

FR506 Dublin - Bristol

FR507 Bristol - Dublin

Thursdays: September 28th and October 5th, 12th, 19th and 26th

FR26 Dublin - Paris B

FR29 Paris B - Dublin

FR46 Dublin - Brussels C

FR47 Brussels C - Dublin

FR3978Dublin - Madrid

FR3979 Madrid - Dublin

Fridays: September 29th and October 6th, 13th, 20th and 27th

FR22 Dublin - Paris B

FR23 Paris B - Dublin

FR664 Dublin - Birmingham

FR665 Birmingham - Dublin

FR7156 Dublin - Madrid

FR7157 Madrid - Dublin

Saturdays: September 30th Sept and October 7th, 14th, 21st and 28th

FR7156 Dublin - Madrid

FR7157 Madrid - Dublin

FR552 Dublin - Manchester

FR553 Manchester - Dublin

Sundays: October 1st, 8th 15th and 22nd

FR7156 Dublin - Madrid

FR7157 Madrid - Dublin

FR202 Dublin - London S

FR205 London S - Dublin

FR1452Dublin - Brussels

FR1453 Brussels - Dublin

Six flights in and out of Dublin were cancelled on Monday, which were the Amsterdam, Bristol, Barcelona, Brussels, Manchester and London Gatwick routes.

Ryanair has published a list of all cancelled flights up to Wednesday, September 20th on its website.

Ryanair has lost as much as €2.1 billion of its market value since the middle of last week, as the carrier’s move to cancel flights added to the impact of news last week of a potentially costly European court ruling.

Speaking on a call with analysts, Mr O’Leary said while the airline does not have a pilot shortage, other airlines are poaching pilots.

As a result, the company plans to introduce pilot loyalty bonuses in an effort to keep its crew.

Fifty-five Ryanair flights that were scheduled to fly on Tuesday have been cancelled, including six flights departing from and arriving in Dublin.

Fifty-three Wednesday flights have been cancelled by the low cost airline, eight of which were due to arrive in and depart from Dublin.

The four cancelled Wednesday routes leaving and arriving in Dublin are to and from Amsterdam, Bristol, Paris Beauvais, and Manchester.

Ryanair has advised passengers that their flights are operating as usual unless they have received an email informing them otherwise.

The disruptions to its flights schedule will affect thousands of travellers, including some who are abroad and are expecting to return home with the airline.

Cormac Meehan, president of the Irish Travel Agents Association, said Ryanair must publish the full list of flights it intends to cancel to give passengers sufficient warning.

Mr Meehan said the problem with pilots’ holiday rosters had been “coming down the tracks” for the airline for some time and “nobody blew the whistle.”

He was speaking on RTÉ’s Morning Ireland.

Mr Meehan said Ryanair must adhere to a “firm interpretation” of EU consumer legislation, according to which it should offer passengers whose flights have been cancelled seats at the “earliest opportunity” on the next available flight.

A spokesman for Ryanair issued a statement as the news of the airline’s plans broke on Friday, which said:

“Ryanair apologises sincerely for the inconvenience caused to customers by these cancellations. Customers will be contacted directly about this small number of cancellations and offered alternative flights or full refunds.”

The flight cancellations are due to a change in the way Irish airlines record pilots’ flight hours for EU rules. A pilot can only fly 900 hours a year, and 100 hours in any one month.

The Irish Aviation Authority for the past decade interpreted EU regulations differently from other member states, and recorded pilots’ annual flight hours for the year from April.

Other EU members states aviation authorities recorded their annual flight times of pilots from January.

The changes, which were well flagged by the EU aviation body, have lead to many Ryanair pilots having hit their annual number of flight hours in September and during the summer.

The Commission for Aviation Regulation, which oversees air passenger rights, said it was expecting a high volume of claims for compensation from travellers affected by the cancellations.

Additional reporting Reuters