Greyhound denies ‘subterfuge’ over 25% price increase

Customers advised by email and post of monthly direct-debit system, says company

Greyhound Recycling has denied accusations from customers that it is planning to impose price increases of more than 25 per cent by stealth.

From the beginning of next year Greyhound will begin moving domestic customers from an annual payment to a monthly direct-debit system.

Under the new system a monthly charge of €8 will be imposed. It amounts to €96 a year but customers who decide to continue to pay annually will pay only €69.95. Some of its customers have expressed concern that the monthly option would be the default and people would have to make contact with Greyhound to make sure they were kept on the lower tariff.

“We reject any accusation of subterfuge,” a spokesman said. He said 80 per cent of its customers had been contacted via email alerting them to the change with the remainder being sent advisory notes in the post.

Conor Pope

Conor Pope

Conor Pope is Consumer Affairs Correspondent, Pricewatch Editor and cohost of the In the News podcast