Greyhound Recycling agrees to refund customers

Fri, Dec 21, 2012, 00:00

Waste collection company Greyhound Recycling has agreed to refund customers who lost money cancelling contracts, following talks with the National Consumer Agency (NCA).

The company will also amend the terms and conditions of its standard contracts with a month.

Other waste management companies are also under investigation by the National Consumer Agency.

The agency said last night it had “received an undertaking under the Consumer Protection Act 2007 that the company will amend contract terms and conditions that we consider unfair”.

These included customers having to forfeit any credit balances if they cancelled their contract within 12 months and charging a €45 fee in the same circumstances. These charges will be refunded by Greyhound.

NCA acting chief executive Sean Murphy said he “welcomed” the agreement reached, and Greyhound’s “willingness to proactively engage with us on this issue” in recent weeks.