Parkbytext investigating potential customer data breach

Mobile parking operator company Parkbytext are investigating a potential data breach with customers' data.

Motorists use the parkbytext to pay for parking through text, over the phone, online, or through its app.

Parkbytext experienced a service outage on Friday which has now been resolved.

In a statement, it said the outage was a knock-on effect of the previous outage, caused through a technical communications issue within the data centre.

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“A resolution at the time was to move to a different network and run the system as normal. We then noticed a potentially malicious software on our server and immediately addressed this.”

“We are currently investigating whether a breach of our customers data occurred through the software. At this time, we do not believe any breach occurred. Information which could potentially have been breached includes account details for car registration, mobile number, email, and permit holder submission forms - proof of address and licence,” read the statement.

It added that account passwords are encrypted and would not have been breached.

“In addition, credit/debit card information is stored on our payment provider’s server and is encrypted. This information remains secure and complies with best practice industry standards (PCI certified) and would not have been breached either.”

The company said it would continue to update customers on its website.