Global business has propelled us into greeting hell
There is a desperate need for a Global Greetings Protocol, an agreement that all companies and nations would be encouraged to sign up to
There is one thing that refuses to go global: how people greet each other. In the US and Germany you could look forward to a bonecrusher of a handshake, in the Middle East something more like a limp fish. Photograph: Getty Images
Last week I was in Singapore giving a talk organised by a German bank to an audience of mainly Asian women. Though I was 7,000 miles from home, and seven hours ahead of myself, I felt weirdly comfortable. Big banks are reassuringly like McDonald’s: they are the same the world over. Everyone speaks English, all the women wear the same Diane von Fürstenberg dresses and carry the same fancy handbags.
Yet in the middle of the sameness, there is one thing that refuses to go global: how people greet each other. Over and over again last week I found myself at a loss. Ought I to kiss the American woman at whose house I had just eaten dinner? I made a lunge for her cheek, just as she was stepping backwards with a smile and a friendly goodnight.
When in Rome
Still trickier was deciding how to greet a group consisting of an Indian woman, a Chinese man and an Australian woman. All four of us hopped from one foot to another uncertainly, opting eventually for no greeting at all.
This sort of thing has always been a problem but it is getting worse. In the old days, the principle was when-in-Rome. So when actually in Rome you kissed on both cheeks anyone you knew reasonably well. In Holland, it was three cheeks. In Russia you might expect a crushing bear hug, in Japan a nod and in India hands clasped and a namaste. In the US and Germany you could look forward to a bonecrusher of a handshake, in the Middle East something more like a limp fish.
Global business has made matters more complicated. We no longer know whose culture trumps whose. Is it the host country’s? Is it the majority in the room? As no one seems to know, what tends to happen is a general confusing, embarrassing free-for-all. We live in a permanent state of hello hell.
To make matters worse, we have all borrowed each other’s greetings – which means we can be all at sea in our own country and even at our own desk. When I joined the Financial Times in the 1980s, there was no kissing at all. Then, at some regrettable point about 15 years ago, journalists started kissing on both cheeks – but only people who they liked and had not seen for a while.
Now an even more unwelcome form of greeting has arrived: the hug. This is how young Anglo-Saxons routinely greet each other outside work, but now they have started doing it in the office too. The hug represents far too much touching for my liking, but is also devilishly hard to get right: there is the full hug, the side hug, and the hug accompanied by a slap on the back.