Shop doesn’t take its own vouchers
A salutary lesson in connection with gift vouchers from a reader in Dublin. She bought a €50 gift voucher from Topshop in Blanchardstown just before Christmas as a birthday present for her 19-year-old sister and assumed that the they could be used in Topshop’s retail outlet in Cork city where her sister lives.
It wasn’t to be. When the sister went to use the voucher in Cork she was told that it didn’t accept vouchers as the shop was a concession store within Debenhams and only Debenhams gift cards were acceptable.
“I gave my sister €50 and on my return to Dublin I went to Blanchardstown to return the voucher. The sales assistant went to speak to a manager and returned after about five minutes to say that they couldn’t offer me a refund on the voucher and as I didn’t have a receipt there was nothing they could do.
“I e-mailed the customer service department for Arcadia Group, the owners of Topshop on 30th December and received an automated reply to say I would receive a response to my query within 24 hours, but I haven’t heard anything since.”
We had a look at the terms and conditions on the vouchers in question and they do state that the card cannot be used in Topshop concessions in third-party department stores, although, to be fair to our reader, she could hardly have known that before she bought the vouchers. We also contacted the company to see if there was anything it could do for her but we’re still waiting to hear back from them.