Sky’s the limit
A listener to the Ray Darcy show got in touch with me last week after being given a right run-around by Sky Television. He moved house at the end of 2005 and at the end of November of that year his wife sent a disconnection request to Sky. It was acknowledged and Sky said the account would be terminated on the 30th December 2005. The couple opened a new account in his name, with a different bank account number and they thought no more about it.
Until December 2007 when he noticed payments coming out of his account. He immediately contacted the company and it stopped the payments. Ever since he has been trying the money taken from him in error refunded. He has sent numerous letters and emails to no avail. Most recently he sent an email to customer relations in August which was ignored and a fax in September which earned him a terse response in which Sky said “we are unable to make a refund in relation to this”. There was no further explanation.
So, Sky effectively stole (or at least took without asking) over a thousand euro from an entirely blameless customer, ignored multiple requests pleading with them to resolve the problem and said they would not give him a refund without saying why.