Paypal not all that pally
A listener to the Ray Darcy show, where I do a turn every Monday as a consumer agony uncle got in touch in connection with Paypal. This listener sold her laptop in March to a chap in Kenya for £500 sterling. The money was paid into her paypal account. She contacted the buyer to arrange shipping and was asked if she could send it via courier to insure it arrived safely which she did at a cost of €90.
She had a tracking number for the package which she followed all the way to Kenya. Then she got positive feedback from the seller both by email and through eBay.
Two months later and she’s looking at her paypal account when she notices that there is a credit card chargeback being made against it for €90. The amount the buyer in Kenya had paid for the delivery. Paypal contacted her asking for details and froze the money. They then told her the case was closed and the money was taken out of her account. Then a month later she noticed that there was a chargeback being made for the full £500 which she had sold the laptop for.