Customer service - getting better or worse?

You’d think that one of the few upsides of the downturn would be a dramatic improvement in customer service as retailers, restaurants and every other customer focussed business upped their games to keep themselves afloat. But, judging from the level of correspondence I have had in recent months, that has not happened and the roll of customer service dishonour keeps getting longer. What do you think? Are things improving for consumers or is it the same as it ever was? Or worse even?