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  • irishtimes.com - Posted: January 4, 2010 @ 3:34 pm

    Have we grown out of buses?

    Conor Pope

    Bus Éireann said today it will reduce the frequency of services on a number of routes because demand isn’t there any more. It saw a 10 per cent drop in passenger numbers last year and is now conducting a review of routes with “poor levels of customer support”. Dublin Bus has seen a similar reduction in demand for its services and will soon announce a major restructuring. So, are people deserting the buses or have the buses deserted the people?

  • 18 Comments »

    1.
    January 4, 2010
    3:56 pm

    I realise this might seem like a ridiculous idea but … maybe if they cut their prices people might ’support’ more of their services?

    I heard about an airline that did that once. Seemed to work.

    Comment by Gerard O'Neill
    2.
    January 4, 2010
    4:07 pm

    Dublin’s local authorities should pay attention to this….. think of all the apartment developments built with inadequate parking spaces for the numbers living in the development in order to discourage car use. Despite this, bus services are too be withdrawn. Misery for the commuter/apartment complex dweller forced to buy a car because their bus disappeared and no where to park it!

    Comment by Laura
    3.
    January 4, 2010
    4:27 pm

    Gerard – lowering prices to boost passenger numbers! Don’t be ridiculous, that would never work! It’s so much better to slash services in some areas – that’ll really pack them in.

    Comment by Conor Pope
    4.
    January 4, 2010
    4:28 pm

    completly agree Gerard, cut the prices all around. Its ridiclous what some short distance routes cost. Also if some more of the buses actually went as far as St Stephens green for commuters who work on the southside that may help also- after all Busarus is 5-7 minutes walk to the nearest dublin bus going across the liffey. Which would be fine if we didnt live in a country where it rained 250 days a year. Laura is right- with the withdrawl of services the number of cars on the road will rise. I thoughty the greens were supposed to encourage public transport?

    Comment by Cait
    5.
    January 4, 2010
    4:35 pm

    Actuallu i have more to say- CIE makes no sense in general. A return ticket dublin to Kerry is €72!!! You can fly with ryanair (including credit card charge, but with only carry on) for €70 at the moment!! Or if there is more than one person it actually works out cheaper to rent a car for the journey (120e (which includes money spent on petrol dublin to kerry return) from thursday 1pm to Monday 12pm). Now, do CIE (or the greens!!) not see that there is a problem when it is cheaper to FLY or rent a car than to take public transport? Humm? And why, when i last took the train, did they have a person checking tickets in Hueston (which caused the train to be delayed i might add) when there is automatic ticket checking?

    Comment by Cait
    6.
    January 4, 2010
    4:35 pm

    I believe Dublin Bus volume is down in part due to the collapse in the building trade, if 10’s of thousands of E European workers are going home one would assume the majority were Bus users.
    I hate using bises because I never know when the next one is coming. Privatise the lot and let some real competition in that will actually innovate.

    Comment by Liam
    7.
    January 4, 2010
    4:38 pm

    Why anyone uses Bus Éireann when there are door-to-door direct operators is beyond me. A frequent bus-user, I always use one of the private non-stop services. Bus Éireann just takes too long….which us maybe why their passengers are “not supporting”

    Comment by Aine
    8.
    January 4, 2010
    6:30 pm

    Prices, that’s a start but the service its self is so poor. After waiting over the hour for a No. 8 bus outside the CUH in Cork (this is a very popular route in Cork there should have been 3 busses pass in that time) I flagged a taxi, the driver took great delight in telling me he always picks up fares at that bus stop after 8 o clock. Looks to me like the buses deserted the people.

    Comment by Noel
    9.
    January 4, 2010
    7:34 pm

    Considering the train to Galway now takes longer than the drive, you’d imagine people would be flocking to the bus services on that particular route.

    So once again, as with post office and bank branch closures, it’ll be the rural inhabitants of Ireland who’ll have their services slashed.

    Though realistically, how can BE beat the convenience of the car? Unless you’re too young, too old, or too broke, is there a reason not to use a car to get to the next town over instead of waiting half an hour in the cold/rain? If you’re heading on a night out, and there’s no buses home after 11pm, are you not better off having a designated driver than forking out for a taxi?

    Comment by brianmc
    10.
    January 4, 2010
    8:47 pm

    Perhaps if bus companies, and particularly Dublin Bus, could cop on to the notion of “the customer” and treat the aforesaid “customer” as a human being, instead of mere inconvenient freight, they might have a more viable future.

    I am steaming mad this evening, having taken over 2 hours to complete a journey on Dublin Bus that takes 30 minutes on the Swords Express. I also had the delight of a mile walk in the snow and ice because the roads are apparently too dangerous for the buses. Which was funny, because traffic (other than buses) appeared to be proceeding largely unimpeded on the (treated) roads, while pedestrians, who had paid to travel by bus, were risking life and limb on (untreated) footpaths. I realise that service curtailments have to be made at times like this, but I do think the Dublin Bus inspector at the bus stop could have made this clear to passengers waiting for a Rivervalley bus which would not, in fact, be going VIA RIVERVALLEY.

    I checked the Dublin Bus website, and of course there is no email address where complaints are received. I realise they’d probably be instantly diverted to the trash box, but there isn’t even an acknowledgement of the possibility that a customer might want to complain. Just a telephone number you can call during office hours. Fantastic.

    Comment by Neasa
    11.
    January 4, 2010
    11:31 pm

    Cutting the frequency of bues doesn’t necessarily mean poor service. if you knew a bus was now due every 15min instead of 5min would that make a whole ton of difference.
    If buses where able to run to timetables then the service would improve. How many times have you seen queues of cars say turning left and not queuing on the main traffic lane but in the bus lane which in turn delays the buses,this is not the fault of bus eireann or dublin bus, but car owners who would rather block the bus lane than the normal driving lane. As for privatisation this would not work with such a small population as the companies would only tender for the profitable routes. What is needed is particulary in Dublin is a proper cross city buses north/south east/west. The dublin bus unions should not be involved in this as the drivers as public servents should just drive the buses as per public policy and not theirs. As with the last strike no driver should be allowed to dictate routes.

    Comment by alan
    12.
    January 5, 2010
    2:35 am

    Of course the demand isn’t there – what with timetables that only tell you when the bus leaves the terminus, a complete lack of anything resembling shelter at bus stops, why on earth would I want to get the bus when my car is so much nicer? I live, in suburban Dublin, a mile from a bus stop with a shelter, which on rainy days is a significant disincentive to get the bus. I know what time the bus gets to the stop, although only because I live at the last stop. When I lived closer in, I had no idea when the bus would arrive.

    Add to all of this the fact that you have to either get a pricy weekly ticket or have exact change combined with the other fact that the bus lanes are all going into town, not out of it, so the trip home is always a great deal longer?

    And they wonder why patronage is falling?

    Comment by Annie
    13.
    January 5, 2010
    9:48 am

    Not if you live on the Dublin Bus 46A or 145 routes which really do provide a good service.

    Comment by Kieran
    14.
    January 5, 2010
    3:38 pm

    Did anyone see the Brown Thomas spokeswoman’s reaction when asked if the lack of Bus Services due to bad weather (!) had affected their sale? Apparently their customers are all drivers…funny that. I think I’ll just give up the old green credentials and get the Jag out of storage.

    Comment by Alison
    15.
    January 6, 2010
    1:26 pm

    If the bus stops had electronic displays showing when the next bus was due, like with the Luas or London buses, that might make a difference. I never get the bus home from Dublin city centre, even though there’s a few that go to my area, because I could easily be waiting up to 45 minutes for one, with no sense of when one is going to show. If people were informed of the length of their wait and could plan around it, that might increase the use of the service.

    Comment by jean
    16.
    January 7, 2010
    12:01 am

    Alan, the drivers are not public servants, CIE is a semi-state company

    Comment by Liam
    17.
    January 8, 2010
    7:34 pm

    Gee Neasa musn’t have looked very hard -Dublin Bus have their customer Service Number on the front page and their adress is also there under “Contact Us”.

    Perhaps Neasa could have written a letter , sent an email to the info address or even rang the CS line ?

    Comment by Paidi
    18.
    January 10, 2010
    4:20 pm

    for a student the cost of the bus is silly. At 8.45 return to college 5 day’s a week. No point getting a multiple 10, journey ticket, as the tissue paper they’re printed on falls apart. It is now cheaper for me to drive to rathmines park and get the luas. Including petrol and the luas return ticket. Also the buses in both directions are always 20-30 minutes late!

    Comment by conor

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