Jim Carroll

Music, Life and everything else

Customer service department, can we help you?

There have been a few pieces filed already following the Consumer Association of Ireland’s decision to publish their letter to MCD Concerts giving out about the recent Babs show in Dublin. Readers will recall that MCD established a committee in …

Tue, Aug 21, 2007, 11:07

   

There have been a few pieces filed already following the Consumer Association of Ireland’s decision to publish their letter to MCD Concerts giving out about the recent Babs show in Dublin.

Readers will recall that MCD established a committee in the wake of the show to find out what went wrong (hey, people couldn’t find their seats – job done) and this commitee is due to report their findings in September.

Back when the Babs ruckus first occured, Shane made an interesting point about the lack of a customer services department at a company like MCD who deal with thousands of punters every year.

However, some promoters are taking action. MCD’s main competitors Aiken Promotions have come up with this (with thanks to eagle-eyed On The Record reader Lass for pointing it out).

I don’t recall seeing this customer care policy on their website before this summer and wonder what provoked them to publish it (the link is at the very bottom of their home page). Would it be, perhaps, Babs?

The policy is very comprehensive and covers such areas as how stewards should deal with customers, how serious incidents should be handled and how staff should deal with dissatisfied customers. Expect to see other promoters cogging this one in the coming months.

And yes Rockford, Babs is the gift that keeps on giving.