Rosemary Mac Cabe

• customer service designers film & TV haute couture interiors magazines models music online shopping size issues
• October 14, 2012, 23:22

So this weekend’s, er, weekend reading is a bit late. So call it your weekly reading, if you will. Before I get into the nitty gritty of what to sink your teeth in, my weekend has resulted in several lessons, …

• customer service
• October 11, 2012, 15:30

A couple of weeks ago I started a series on bad customer service, based on an experience I had at Pure Pharmacy in Dublin Airport. Well, no sooner had I posted that than David Beggs, a director at Pure, got …

• consumer rights customer service
• August 22, 2012, 07:30

I tweeted the other day about the rage I feel when I experience really bad customer service, and the response told me that I’m not alone. So I’ve decided to do a new weekly feature – on bad customer service. …