Andy O'Kelly

eircom's eFibre launch got me thinking about the ideal technologies: where reliability and performance are so good, they can routinely be taken for granted.

In the past most customer interactions were reactive rather than proactive, but customer analytics are changing all that. How can you use analytics for better insight and service?

If you're about to embark on your unified communications journey, some starting points are better than others -- and the network is probably the best starting point of all.

Software development teams need temporary access to high-quality IT infrastructure for testing purposes. Turning to the cloud offers an affordable solution.

As IT departments face increasing pressure to do more with less, enterprise architecture could be the foundation on which they build a more agile IT strategy.

There was cloud talk aplenty at the latest Amazon Web Services (AWS) Ireland user group in Dublin this week. Speakers from BCC, bizmaps and Engine Yard gave refreshingly honest insights from the front line of Ireland's burgeoning cloud scene.

IT directors can feel the pressure when the CEO decides it's time for an iPad. How can you balance security policy with the need to say yes to the boss?

An increase in demand for Wi-Fi means networks now need to be robust enough to support multiple device access as well as applications that vary widely from sector to sector.